For First Time Visitors
Frequently Asked Questions @ Select Security Systems
Product Related
Browsing and self help related
Payment and Shipping
Our Policies
Product Related
Back Ordered or Out Of Stock
Most of the time we have all the product range available with us but due to heavy demand on some products we may have a stock out. The products, which are available with us, are shipped within 48 hours of receipt of your order. For out of stock products the lead-time, which is required to fulfill your order, is mentioned on product detail page. There might be times when we may not be able to fulfill your order in the stipulated time, in which case, we inform you the expected duration by mail. You may choose to cancel the order or accept the delay.
If you are ordering multiple products then please use the maximum lead-time (of all the products in your shopping cart) for calculating delivery period. As of now, we do not offer part delivery; we are planning to implement that in the near future. Please keep checking the site to find out the latest additions.
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QUALITY of Products
Select Security Systems ensures highest quality through a careful selection of suppliers and excellent quality control programs. We also have a return policy to protect our customers from any transit related damages to the product.
In case of any order related matter, contact us at webmaster@selectsecurity.net
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Mispricing of Products
We always ensure that the prices which are displayed on our web site are correct. In case of any mispricings on the site, we do the following :
- If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item.
- If an item's correct price is higher than our stated price, we ship you the item at the stated price, the difference in the cost is borne by Select Security Systems.
We don't charge your credit card until we ship your order. If you've paid by check and we owe you a full or partial refund, we will send a refund check for the correct amount immediately.
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Colors and Looks
How a product looks on the computer screen and how it looks in real may vary because of different kind of displays being used on different computers. Please keep in mind that color monitors display colors differently.
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Browser and Self-help Related
What browsers should I use/ Why is it that Select Security Systems web site looks wrong on my browser?
For optimal performance and the fastest page redraw, we suggest using Microsoft Internet Explorer 5.
The Select Security Systems website is best viewed using the following browsers and versions: Microsoft Internet Explorer 4.0, AOL 4. Macintosh users are strongly urged to use Microsoft IE 4.0 or newer browsers. Your browser must be at least version 3.0 or above with JavaScript enabled to work with our website. If you would like to upgrade, please use the update links below for free downloads of the most current versions of the recommended browsers.
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Why do I need an account at Select Security Systems?
Select Security Systems provides complimentary "Accounts" to each subscriber for quick and easy online shopping.
Your Account stores your address, and, if you'd like, your payment information so that you can make purchases with just a few mouse clicks. For complete security, you choose a unique password.
With Your Account you can also check order status and track shipments directly on-line.
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How do I change my account information?
To change My Account information, click on the "My Account" link at the top of each page on our web site. You will be asked to log on with your mail id and password. The "My Account" page has menu options under "Account Management Head". You can choose the relevant option from these to update My account information. Read more about account management.
Please note that editing "My Account" only affects future orders. For changing information about already placed orders, go to "Order Management" in "My Account".
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How do I know my transaction is secure?
For absolute security we use the industry standard SSL (secure socket layer) technology whenever we ask for personal information. Customer data is stored on a secure server to protect it from outside parties.
Most browsers show a lock in the status bar at the bottom of the screen to indicate secure pages. Look for this lock on all web pages that ask for personal information. Read our Safe Shopping Guarantee.
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How do I place an order?
Ordering at Select Security Systems is fast and secure. Just follow these four simple steps to place your order.
- To add an item to your shopping cart, click the Add to Shopping Cart button on any product detail page or on "Buy Now" link at any catalogue page.
- Your shopping cart is always visible to you on most of the screens where you can see what all items you have picked up.
- When you're finished shopping, click the checkout icon in the shopping cart itself, or the "shopping cart" link at the top bar of your screen.
- Fill out the online order form and complete the checkout process.
Select Security Systems will send you an order confirmation via e-mail. An account is automatically created for you once you place your first order so you won't have to enter all the information again when you order next.
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How do I cancel an order?
You may cancel any item that has not yet entered the shipping process. Orders for in-stock products (ship within 48 hours) enter the shipping process immediately after you place your order. You cannot cancel your order for in stock products.
Orders for backordered items may be canceled until the day the product ships.
To cancel an order for a backordered item, please mail us with your order number.
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How do I find the status of my old orders?
To check the status of your old orders, please log on to "Your Account" and go to order management.
Read more about managing your account.
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Payment and Shipping
What forms of payment do you accept?
We accept Master and Visa credit cards. You also have the option to pay through check but you will have to place the order through our site.
We do not take orders through phone, though you have an option to communicate your credit card number to us through phone or fax. For doing this, simply choose "pay by phone option" on the payment page in your order form.
Read more about payment options.
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Is it safe to use my credit card?
Yes, shopping at Select Security Systems is safe. Select Security Systems Safe Shopping Guarantee backs every credit card purchase that you make at Select Security Systems.
We guarantee that every transaction you make at Select Security Systems will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Select Security Systems. Read the details of this policy.
If you feel more comfortable giving us the credit card number over the phone, you can choose "pay by phone" option while filling your order form. Once you have fully submitted your order, you can call on the number displayed and give your credit card number.
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How much do you charge for shipping? And do you ship overseas?
Select Security Systems offers UPS ground shipping, UPS second day air, UPS 3 day select and UPS next day air. We also offer USPS priority mail. Shipping charges (as per UPS and USPS guidelines) are automatically calculated when you place an order. They are also offered to you for comparison while filling your order form.
At present, we ship to only US. Please read Shipping Rates and Policies for more details.
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Privacy Policy
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We may also use it to tell you about changes in our services or about special offers. We do not sell, trade, or rent your personal information to others.
For more details, please read Select Security Systems Privacy Policy.
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Return Policy
Our returns policy is simple. Within 30 days of receipt of your order, you may return any items for a full refund or a replacement if any items have been damaged during transit or if you are for any reason not satisfied with your purchase. Please make sure that you include all original packaging, payment invoice, carrier packing slip and reason for return with the goods that you return.
For more details, please read our Returns Policy.
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